Here’s the truth no one talks about:

Some site visits are doomed to fail before the staff member even arrives.

Why?

Because the person showing up doesn’t have the right skills for the job.

If you've sent a junior staff member to a pond to fit a complicated drum filter they have never seen before, things will likely go wrong! We know it's tough to keep on top of many jobs when you get busy, but it's better to send the right team member on the first try than to rearrange follow-up visits (with all the wasted time/fuel of failed visits).

Think how your staff feels when they arrive to find a job they don't know how to do. It can be embarrassing for them and your business to say they need a different staff member to come another day. Worse, if they try and fail to do the work, it could be expensive to fix, too. They may also feel you don't care about their development and training. Recording and improving your Staff's skills can help with staff retention. Levelling up your team helps level up your whole business 👍

Match Jobs to Staff Skills

Here’s a better way to do it:

→ Each job gets tagged with the skills required

→ Staff profiles are matched against those tags

→ If you are using software like ours, it can warn you there's a mismatch before a staff member gets in the Van!

No more guesswork. No more "let’s just hope they can handle it".

It’s proactive. It’s precise. And it protects your team.

The Benefits

Imagine the impact:

✓ Fewer failed site visits

✓ Better customer outcomes

✓ Staff only deployed where they can win

This is how skilled service delivery should work in 2025.

P.S. What’s one tool or system that saved your team from a last-minute scramble?

Drop it in the comments👇

And if you found this useful, feel free to ♻️ repost for someone in your network who needs it.

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